11-12-2018 10:02 AM
11-14-2018 12:38 PM
Welcome to the Best Buy Community forums. Thanks so much for taking the time to reach out about this.
Our Samsung Authorized Repair program is really exciting, though you are right that it is not widely available just yet. Our goal is to get all phones checked in before 6:00 PM done the same day, though we cannot promise any faster service than that.
That said, I apologize that we weren’t able to help you out at your reservation time. I’d like to see if I can help you coordinate with the store to make sure the next time you come in everything goes more smoothly.
Please reach out to me through a private message by using the link in my signature below this post. I’d need your name, email address, phone number and Geek Squad Protection Plan number, if you have it.