Best Buy Repair Support

[Mbrower]

Anyone else wait on hold for over an hour when trying to get a six month old tv replaced? If so, I feel you pain. Then when using the chat the first chat said it is a known issue with the insignia TVs. Promises a call or email within 24 hours and then that did not happen. Then in the next chat additional promises not provided. I asked several times to speak to a manager in the chat and did not get that option. I wanted transcripts from the chat and they were supposed to be emailed. They were not. Needless to say customer service does not exist here. I would love to send a formal complaint with screen shots for documentation. Does anyone know the email or number to file a complaint?

[Sarah-BBY Social Media Specialist]

Hello, Mbrower,

Thank you for joining our online community. We’re always happy to welcome a new member, and the feedback we receive from our customers is extremely important. While we wish this were regarding a positive experience, we appreciate you taking the time to make us aware of what transpired. When our customers request support, our teams should be utilizing all available resources, as well as fulfilling any commitments that may have been made. Based on your description, your experience has not mirrored our expectations. We would love the opportunity to formally document your experience, as well as offer any additional support you may  need.

Please know, you’ve reached the right place for your voice to be heard, as our team is based out of our Corporate Headquarters. We would need to gather some information from you, in order to ensure your feedback is documented properly. To get started, please connect with us privately, by sending a Private Message.

We look forward to hearing from you!

[Mbrower]

How do I send a private message. Because the problem is not fixed and I am hearing more insignia TVs have the same issue. I just want to return the tv for store credit to purchase a new one. I also want to make sure management sees this customer service.

[Sarah-BBY Social Media Specialist]

Hello again, Mbrower.

Our team would be happy to discuss this further, in effort to determine what might be possible. To send a Private Message, simply select the blue icon, which is located to the right of my signature. For verification purposes, please be sure to include your full name, email address, and telephone number.

Sincerely,

[Mbrower]

I tried sending a private message and no response. Seems like more of a trend.

[Sarah-BBY Social Media Specialist]

Good Morning, Mbrower.

Thank you for checking in with us, although I am sorry you are having trouble. Your Private Message was received, and a response was sent yesterday morning. There should be an orange envelope towards the upper right corner of your screen, where you can access your messages. Before I can access this purchase, I will still need to verify your telephone number. If you would not mind sending that information, I will be available to review this with you.  

Best,