01-09-2021 01:40 PM
01-09-2021 03:10 PM
This topic has been moved to its own thread under the board Best Buy Repair Support for further review.
01-14-2021 12:18 PM
Thank you for joining our online community. We’re always happy to welcome a new member, and the feedback we receive from our customers is extremely important. While we wish this were regarding a positive experience, we appreciate you taking the time to make us aware of what transpired. When our customers request support, our teams should be utilizing all available resources, as well as fulfilling any commitments that may have been made. Based on your description, your experience has not mirrored our expectations. We would love the opportunity to formally document your experience, as well as offer any additional support you may need.
Please know, you’ve reached the right place for your voice to be heard, as our team is based out of our Corporate Headquarters. We would need to gather some information from you, in order to ensure your feedback is documented properly. To get started, please connect with us privately, by sending a Private Message.
We look forward to hearing from you!
01-15-2021 07:13 AM
01-17-2021 10:49 AM
Hello again, Mbrower.
Our team would be happy to discuss this further, in effort to determine what might be possible. To send a Private Message, simply select the blue icon, which is located to the right of my signature. For verification purposes, please be sure to include your full name, email address, and telephone number.
6 hours ago
Good Morning, Mbrower.
Thank you for checking in with us, although I am sorry you are having trouble. Your Private Message was received, and a response was sent yesterday morning. There should be an orange envelope towards the upper right corner of your screen, where you can access your messages. Before I can access this purchase, I will still need to verify your telephone number. If you would not mind sending that information, I will be available to review this with you.