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Posts: 1
Registered: ‎01-09-2021

Horrible customer service

I had a terrible experience with BestBuy store in Colombia Heights, DC location as well as the overall customer service support. I bought a TV from that store, which failed to work after a while. Thanks to insurance I purchased, I got an estore credit since they couldnt replace my TV. However, I couldnt use the link that customer service sent via email. It was simply giving errors. I went to the store thinking the staff can help me. They said I should be calling the customer service, which I did over 10 times and they were extremely incompetent. I waited over an hour many times and at the end of it they just hang up on me and never call back to follow up. I still dont have my store credit that I earned IN AUGUST 2020(!). What they do is just stealing your money. I am so disappointed with their service.
Posts: 1,118
Topics: 50
Kudos: 214
Solutions: 45
Registered: ‎11-23-2018

Re: Horrible customer service

Hello, gozde90, and welcome to our online community!

Thanks for posting on our forum, although I hate to hear about the difficulties you've encountered getting support with your TV credit. I'd like the chance to do what I can to help now.


I see you also sent Austin a private message, and I'm happy to follow up on his behalf. I’ll be sending you a private message momentarily as a reply, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.



Allison|Social Media Specialist | Best Buy® Corporate
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