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Posts: 1
Registered: ‎11-23-2019

Horrible customer service experience in Best Buy LA JOLLA CA

I ordered an iPad Pro 11, and picked it up at the Best Buy La Jolla store. (8657 Villa La Jolla Dr Ste 113, La Jolla, CA 92037)
Everything went ok. No waiting and agent was very kind and nice. I came back home and tried to turn it on, but didn't. And, it was not even charged either. I tried more than an hour to charge, but nothing changed. It still doesn't turn on, either. So, I had to drive more than 10 miles to the store and met a customer service agent who's name is Amanda. I explained all, and she took the iPad and just went somewhere without any explanation. A couple of mins later, Amanda came back and said it turned on. I asked her what happened, and she said... 'no idea. Geek squad tried to mess with buttons, and it suddenly turned on. There is nothing wrong with it. Just take it.' (How can she know the device has nothing wrong?)
I asked her for more information, but she kept saying 'mess with the buttons...'
(I didn't expect her to be nice to me, but she was really rude and answered in an annoyed tone in the whole conversation. That was why I decided to report here.)
I asked her again to bring the geek squad team who turned the device on for a more detailed explanation. Again she answered in a very rude tone and couldn't meet anyone after waiting 5-10mins. So, I gave up and drove back home.

If she explained any small piece of information in this whole process, I would not be mad. Please let the manager of Amanda know about this, and don't let her give this kind of bad experience to other customers.

Posts: 351
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Kudos: 63
Solutions: 18
Registered: ‎11-23-2018

Re: Horrible customer service experience in Best Buy LA JOLLA CA

bil300,

 

Thanks for taking the time to join us here on the Bets Buy Forums. We never want our customers to have anything less than exceptional experiences when they visit our stores.

 

It seems quite odd that the device was having trouble turning on, but I am happy to hear that it has done so! If the Geek Squad Agents were unable to replicate the issues, they would be unable to perform any repairs or attempted fixes.

 

We will be sure to pass this feedback along to the leadership team at the La Jolla store. Please don’t hesitate to connect with us if you need any assistance in the future.

 

Respectfully,

Quinton|Social Media Specialist | Best Buy® Corporate
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