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Posts: 1
Registered: ‎03-19-2019

Horrible customer service and service plans

I will NEVER purchase extended warranties and/or service plans. Apparently they don’t cover whatever happens to the merchandise 8 months after you buy it. Just went to Best Buy, in Union. Manager told me I have to send my Fitbit back to Samsung, because of a broken wristband, that broke on its own. Because it is only covered by the manufacturer. Spent almost 5000.00 in that store in the last 8 months and that was the best they could do. Great customer service!!! I’ll take my business else where from now on. I won’t be using this credit card ever again.
Posts: 2,320
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Registered: ‎08-08-2017

Re: Horrible customer service and service plans

Hello Jbatista,


Welcome to our community.  Although I tend to take excellent care of my personal belongings, accidents can happen at any time, so I like to be prepared for worst-case scenarios.  One way I protect myself and my purchases is by adding on a protection plan or warranty on almost every item I buy.  I'm sure I would feel a bit confused if such a plan didn't cover everything I expected, especially if my product could no longer function as intended.


Depending on the type of Geek Squad Protection (GSP) plan you purchased for your Fitbit, Accidental Damage from Handling (ADH) may not be covered.  If you log into your account and view your active GSP plans, it should specify whether or not this particular contract includes ADH coverage.  If it does, then I may need to take a closer look at why our store was unable to assist.  In that case, you're welcome to send me a private message that includes the below information by clicking on the blue "Private Message" button in my signature.


Full name

Email address

Phone number

GSP Contract/Plan ID


I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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