03-19-2019 07:15 PM
03-20-2019 08:39 AM
Welcome to our community. Although I tend to take excellent care of my personal belongings, accidents can happen at any time, so I like to be prepared for worst-case scenarios. One way I protect myself and my purchases is by adding on a protection plan or warranty on almost every item I buy. I'm sure I would feel a bit confused if such a plan didn't cover everything I expected, especially if my product could no longer function as intended.
Depending on the type of Geek Squad Protection (GSP) plan you purchased for your Fitbit, Accidental Damage from Handling (ADH) may not be covered. If you log into your BestBuy.com account and view your active GSP plans, it should specify whether or not this particular contract includes ADH coverage. If it does, then I may need to take a closer look at why our store was unable to assist. In that case, you're welcome to send me a private message that includes the below information by clicking on the blue "Private Message" button in my signature.
GSP Contract/Plan ID
I hope this helps. Thank you for writing to us.