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Posts: 1
Registered: ‎10-30-2017

Horrible customer service and repair

I have placed SEVERAL calls to customer service and the Geek Squad to no avail. I have spoke to in store employees that referred me to this site after waiting on hold for some time. I am beyond irritated that there aren’t any competent employees that were skilled enough to provide a corporate customer service phone number to address my needs. I was charged for a service repair on an appliance under warranty and I am upset. I have placed many calls and left voicemail messages to the service technician and he has never responded. Best Buy’s company has been in existence too long to provide such careless customer service. Please respond as this is ridiculous.
Posts: 5,528
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Registered: ‎01-21-2014

Re: Horrible customer service and repair

Hello osharemy11,

 

As long as the serviced product is covered by a Geek Squad Protection plan and the repair necessary isn’t outside its coverage provided, we shouldn’t be charging you for service. I know I certainly wouldn’t be too thrilled if I got a bill for something that should have been covered, so I’m glad you reached out to us here on the forum for assistance. While you may always call us at 1-800-GeekSquad for any repair need, our specialists here work right out of the corporate office, and I’d be happy to help however possible.

 

Without viewing your specific service order, I can’t say what ultimately happened. I’d like to get to the bottom of this for you though, so I’ll be sending you a private message in the next couple minutes to gather some additional information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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