10-30-2017 06:03 PM
11-01-2017 09:25 AM
As long as the serviced product is covered by a Geek Squad Protection plan and the repair necessary isn’t outside its coverage provided, we shouldn’t be charging you for service. I know I certainly wouldn’t be too thrilled if I got a bill for something that should have been covered, so I’m glad you reached out to us here on the forum for assistance. While you may always call us at 1-800-GeekSquad for any repair need, our specialists here work right out of the corporate office, and I’d be happy to help however possible.
Without viewing your specific service order, I can’t say what ultimately happened. I’d like to get to the bottom of this for you though, so I’ll be sending you a private message in the next couple minutes to gather some additional information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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