10-13-2017 07:39 PM
10-15-2017 01:17 PM - edited 10-15-2017 01:33 PM
Good Afternoon Coll01-
Welcome to the Best Buy forums! We’re disappointed to hear your Sony TV had this defect just outside of a 1 year warranty, and especially if you felt blew off in any way when you returned to the store. All of our employees should be offering their professional and expert advice at all time!
Best Buy has their Return and Exchange Promise which is offered to all of our customers, for many items. These time frames start at 15 days, and at the maximum extend to 45 days, for our Elite Plus Members. Outside of these time frames a Geek Squad Protection Plan would need to have been purchased for any warranty repair or replacement options through Best Buy.
Most 1 year warranties are provided by the manufacturer, unfortunately, outside of this time frame they too may be unable to assist you. I'd welcome you to visit any Best Buy location for TV's under 42" or call us for anything larger at 1-888-BEST-BUY. There may be some Repair Options available to you!
Let us know if we can help you out with anything else!
|JJ|Social Media Specialist | Best Buy® Corporate|
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10-22-2017 07:19 AM
10-22-2017 01:38 PM