12-28-2020 12:52 AM
12-28-2020 10:49 AM
so you got a free TV. and they are offering to refund your 5 year plan. you are out zero, nothing, nada, zilch, zip, etc.
And what are you complaing about?
I am not an employee of Best Buy and my opinions are my own
12-28-2020 10:59 AM
12-28-2020 09:04 PM
The terms of the Geek Squad Protection Plan state that if deemed unrepairable they will provide a comparable replacement or credit up to the value that you paid for the television. In this instance, based solely on the $0 price paid for the television, I would not have offered the plan and if you had asked I would have explained that there is little value at that point. Offering a refund of the plan does seem like the correct move on the store's part, processing it would provide $0 of credit towards a new tv as it stands.
12-29-2020 02:48 PM
Thanks for reaching out to us on the Forums about your warranty. I can understand your disappointment as you were expecting a new TV, however it sounds like the store handled this correctly.
As jdogg836 mentioned, as the purchase price of your TV was technically $0, that would be the comparable replacement amount. A refund on the plan is the best option going forward.
12-29-2020 03:45 PM
12-29-2020 04:17 PM
12-29-2020 04:38 PM