04-18-2020 09:07 PM
Solved! Go to Solution.
04-18-2020 09:57 PM
The warranty does provide for a replacement, but only up to the total you paid for the original unit. The funds are always placed onto a gift card or store credit to utilize on that new television purchase. If you received an exceptional deal on the previous television, it is possible that you would have to pay the difference. You can find the terms and conditions for your plan that spells out how we handle this and other situations here:
You'll just want to pick the appropriate plan and date range.
04-19-2020 09:23 AM
04-19-2020 01:20 PM
Under the Manufacturer's Warranty Heading:
Parts and services covered under the manufacturer’s warranty are the manufacturer’s
responsibility and are not covered by us under this Plan during the manufacturer’s warranty period. Therefore, Coverage for hardware failure described in Section 5.1 will begin when the manufacturer’s warranty expires except that if the manufacturer’s warranty does not cover one of the listed Coverage items in Section 5.1, this Plan will provide coverage on the Plan start date.
The manufacturer does not provide a no-lemon plan, therefore your replacement was handled by the Geek Squad Protection. That invokes Section 5.1 and 7. Below is the details from section 7 on how we handle that, bold and underlined section contains the relevant information:
Repair or Replacement of Covered Products. Any time your Covered Product is to be repaired or replaced in accordance with these Terms and Conditions, at our sole discretion, we have the option of:
a.Repairing your Covered Product (unless you have purchased a GSP-R Plan, in which case only options (b) and (c) immediately below will apply). Replacement parts utilized for repair service will be, at our sole discretion, new, refurbished, reconditioned, or non-original manufacturer’s parts that perform to the factory specifications.
b.Reimbursing you for replacement with a store credit or gift card equal to the Covered Product’s current market value, as determined by us, not to exceed the original purchase price of your Covered Product including taxes.
c.Replacing your Covered Product with a product of like kind and quality and of comparable performance. If we replace your Covered Product, the following may apply:
Technological advances may result in a replacement product with a lower selling price than the original Covered Product;
Replacement products and parts may be new or refurbished (at our discretion) which meet the manufacturer’s specifications of the Covered Product or parts; and
Covered Products and parts which are replaced become our property except where prohibited by law.
Hope this helps clear up any misconceptions. Naturally, the plan limits the total benefit at what you paid.