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Posts: 1
Registered: ‎10-26-2017

Headphone warranty

I bought Bose headphones last year for Christmas and they just died. How do I find out if they’re under warranty and how to get them fixed? Purchased in Dedham MA Best Buy store.
Posts: 2,957
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Registered: ‎08-21-2017

Re: Headphone warranty

Hi there Sgordon15-


Thanks for registering to our Best Buy Forums to let us know about your headphones. It's always frustrating when your headphones quit working, I know I've found mine have gone out at the worst times. I am happy to help you look into this purchase to see how I can assist you. 


Using the email address associated with your Forum account I was not able to locate a receipt for Bose headphones, but I was able to find a receipt for a Bose speaker. I do not see that you purchased our Geek Squad Protection(GSP) plan on this speaker so we would not be able to repair or replace that for you. You do still have another option to get help with your speaker. Most products have a one year manufacturing warranty. To get more information, I would recommend contacting Bose Customer Support for further information on how to begin this process.


Please let me know if there is anything further I can help you with, I am happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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