06-28-2018 05:38 PM
06-29-2018 10:18 AM
07-02-2018 03:20 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to share your experience trying to get your hard drive repaired/replaced. Having a Geek Squad Protection Plan to cover your purchases is supposed to make these types of situations simple, and we always expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if this happened to me.
Let me look into this further for you. Please, private message me with your full name, phone number, address, and e-mail address connected to your BestBuy.com account. I appreciate you taking the time to write us about this.
To send a private message, please click the button at the bottom of my post. I look forward to hearing back from you so I can continue assisting you. Let me know if you have any other questions.