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Posts: 1
Registered: ‎10-30-2017


Hi, i bought a Hyperdrive duo hub for usb-c and it doesn`t work, please help.

Posts: 6,248
Topics: 5
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Registered: ‎07-04-2010


Yeah, Han always had trouble with his too, but Chewie could usually sort it out.
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Posts: 2,714
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Registered: ‎09-29-2008


Hello, lulichinni-


Welcome to Best Buy online community.


It can be disappointing to open a product up and notice that it is not working as you had intended. I apologized that you are not able to get your Hyperdrive to connect to your laptop.


I did receive your private message that includes the purchase date. I noticed that it is still within Best Buy Return and Exchange Promise, so I encourage you to visit your local Best Buy for an immediate resolution. I did confirm that the Fort Lauderdale, FL store currently has the product available for you to get a new one. 



Thank you for posting

Karina|Social Media Specialist | Best Buy® Corporate
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