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Posts: 1
Registered: ‎10-30-2017

HYPERDRIVE

Hi, i bought a Hyperdrive duo hub for usb-c and it doesn`t work, please help.

Posts: 6,248
Topics: 5
Kudos: 104
Solutions: 232
Registered: ‎07-04-2010

Re: HYPERDRIVE

Yeah, Han always had trouble with his too, but Chewie could usually sort it out.
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Posts: 2,714
Topics: 88
Kudos: 189
Solutions: 92
Registered: ‎09-29-2008

Re: HYPERDRIVE

Hello, lulichinni-

 

Welcome to Best Buy online community.

 

It can be disappointing to open a product up and notice that it is not working as you had intended. I apologized that you are not able to get your Hyperdrive to connect to your laptop.

 

I did receive your private message that includes the purchase date. I noticed that it is still within Best Buy Return and Exchange Promise, so I encourage you to visit your local Best Buy for an immediate resolution. I did confirm that the Fort Lauderdale, FL store currently has the product available for you to get a new one. 

 

 

Thank you for posting

Karina|Social Media Specialist | Best Buy® Corporate
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