02-20-2021 03:08 PM
02-20-2021 04:14 PM
Good afternoon, uzunoff,
Welcome to our community forums and thank you for letting us know about your recent experience with this phone repair. I use my phone for nearly everything so I can understand how big of an impact it would be if you could no longer use your phone. I would be happy to help explore what options we may have to assist you at this time.
Which store location did you visit? Do you remember the name of the store manager you spoke to? I'd also like to review your repair service and will need a few more details in order to do so. Can you please send me a private message that includes your:
Full name
Email address
Phone number
Service order number
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.
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02-23-2021 05:55 PM
1, I gave a working phone to Geek Squad for screen replacement
2. They gave me back a phone that is not working
3. They say there is no hardware or software issue with the phone
4. The phone has scratches and no longer turns on after they worked on it
5. they are not at fault and are not going to do anything..
Do I have this right???
02-23-2021 06:11 PM
Good afternoon, uzunoff,
Thank you for posting again here on our community forums regarding this matter.
I see that Sean provided our official response regarding this matter via private message. If any more information becomes available we will send you an additional private message.
Regards,
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02-23-2021 06:35 PM
The answer was what you are saying is true, but we really don't feel like we are responsible, so we woudn't do anything
02-24-2021 09:22 AM
Good morning, uzunoff,
I apologize if there was any confusion from my previous message last night. To clarify, your phone’s motherboard appears to be damaged. This was not something our Geek Squad would have been able to determine during the check-in process, nor would it have been discovered until the cracked screen was attempted to be replaced.
We’ll be unable to offer you compensation for this matter, and I apologize for any further disappointment this news may bring.
Regards,
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02-24-2021 04:47 PM