02-25-2019 04:24 PM
After two years I had issue with my TV regarding dead pixels. I purchased an Extended Warranty with Geek Squad, called them and within two days they sent a pair of professional techs who diagnosed the issue. Spoke to their support team a few hour later and they replaced the TV.
Very professional support at every level. I was always skeptical of extended warranties but Best Buy has one of the best in the industry. Higly recommend on large purchases.
02-25-2019 06:04 PM
Welcome to our Best Buy Forums! Having TV issues is never fun, especially if you want to watch your favorite shows, a movie, or catch a sports game. I am glad you were able to take full advantage of our Geek Squad Protection Plan. It is great to hear that our agents did an amazing job setting up your appointment and visiting your home to diagnosed the issue.
We appreciate your generous feedback and we hope your new TV is working perfect for you.