12-29-2020 05:50 PM
12-31-2020 12:50 PM
I would like to hear more about this, and see what we can do to assist.
To get started, can you please send me a private message with your full name, email address, and phone number?
You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post
01-06-2021 11:28 AM
Please be aware that this thread is viewable by the general public. As I’m sure you noticed, we edited your last message to remove your last name, phone number, and email address to protect your privacy. Please be sure to utilize the forum private message options to send sensitive information, if necessary, in the future. See our Forum Guidelines for more information about participating in an online community and what other types of information you should avoid sharing publicly online.
Time is precious, and I know from personal experience how it can feel to be on hold for a long time. I’ll record this feedback at the Corporate level as we are always looking at how we can improve for the future.
Regarding your TV situation, can you please provide some more detail about this and what assistance you’re looking for? Using the details you provided, I have not been able to locate your TCL TV purchase, but from your original post, it sounds like you purchased a TCL TV from a Best Buy store five years ago and it is currently broken. In this context, does “busted” mean physically damaged or has the TV been experiencing other issues like not turning on or sound going in and out, for example? Do you remember if you invested in a Geek Squad Protection Plan (GSP) at the time of your original purchase?