Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎12-29-2020

Going to walmart or target

Needed help for a busted TCL 55 bought @ bestbuy concord mall, de. 5 years ago. Spent the last hour on hold trying to get help. You guys dont need my business. Im off to walmart or target!!!! Your customer service sucks!!!!!
Posts: 128
Topics: 0
Kudos: 11
Solutions: 5
Registered: ‎11-12-2018

Re: Going to walmart or target

Hello, Comblago.

 

I would like to hear more about this, and see what we can do to assist.

 

To get started, can you please send me a private message with your full name, email address, and phone number?

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎12-29-2020

Re: Going to walmart or target

[ Edited ]

Steven {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

Posts: 2,449
Topics: 102
Kudos: 228
Solutions: 115
Registered: ‎10-19-2017

Re: Going to walmart or target

Hello, Steven,

 

Please be aware that this thread is viewable by the general public. As I’m sure you noticed, we edited your last message to remove your last name, phone number, and email address to protect your privacy. Please be sure to utilize the forum private message options to send sensitive information, if necessary, in the future. See our Forum Guidelines for more information about participating in an online community and what other types of information you should avoid sharing publicly online.

 

Time is precious, and I know from personal experience how it can feel to be on hold for a long time. I’ll record this feedback at the Corporate level as we are always looking at how we can improve for the future.

 

Regarding your TV situation, can you please provide some more detail about this and what assistance you’re looking for? Using the details you provided, I have not been able to locate your TCL TV purchase, but from your original post, it sounds like you purchased a TCL TV from a Best Buy store five years ago and it is currently broken. In this context, does “busted” mean physically damaged or has the TV been experiencing other issues like not turning on or sound going in and out, for example? Do you remember if you invested in a Geek Squad Protection Plan (GSP) at the time of your original purchase?

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!