03-17-2019 02:55 PM
03-17-2019 03:27 PM
Welcome to the Best Buy Forums. We appreciate you connecting with us, but hearing you have been having issues with your laptop is never ideal. There are some limitations to the Geek Squad Protection (GSP), but we would need to gather more information about your specific purchase before we can determine if the correct actions have been taken. Our team would be happy to assist.
At your convenience, please send us a private message by clicking the blue box next to my name below. We will need to verify your full name, email address, and telephone number, so we can access your purchase history in our system.
We look forward to hearing from you soon.