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New Member
Posts: 2
Registered: ‎12-22-2020

Geeks Squad Warranty services are TERRIBLE. Does anyone have a corporate consumer affairs contact?

I won't spoil everyone with the details but Best Buy should be absolutely ashamed of their geek squad warranty services  covereage and some of the worst customer service I've experienced in quite some time (yes, worse than McDonalds or Walmart!). I already sent a complaint to the BBB so I can ensure the corporate office hears my best buy experience which I am now referring to as the nightmare before christmas. I'm already ringing every corporate number i can get my hands on but does anyone have an official contact for a corporate consumer affairs hotline or any other escalation path that doesn't involve the useless Geek squad "Special" support sevices phone number?

 

Thanks in advance. Hope y'all are having a better holiday that I am :-)

Valued Contributor
Posts: 2,110
Registered: ‎02-07-2011

Re: Geeks Squad Warranty services are TERRIBLE. Does anyone have a corporate consumer affairs contac

Corporate monitors these forums, they will only help you on a single avenue, ether bbb or here or twitter. Posting in multiple places may have actually slowed Thier response.
Posts: 60
Topics: 5
Kudos: 16
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Registered: ‎08-02-2019

Re: Geeks Squad Warranty services are TERRIBLE. Does anyone have a corporate consumer affairs con...

Welcome to our community, ddelago,

 

Thank you for reaching out to us. Our Geek Squad Protection (GSP) Plans are a great way to protect your investment, and I’d be happy to assist you and hear more about what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎12-31-2020

Re: Geeks Squad Warranty services are TERRIBLE. Does anyone have a corporate consumer affairs contac

Let me know when you get through. I'd like to be in line with you.
New Member
Posts: 2
Registered: ‎12-22-2020

Re: Geeks Squad Warranty services are TERRIBLE. Does anyone have a corporate consumer affairs contac

Metoomovent, Still no call from the executive care team as promised. This is why I bought absolutely nothing from best buy this holiday and I definitely won't buy another appliance from this business again. They treat their customers like they're going out of business with no motivation for customer retention.