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New Member
Posts: 1
Registered: ‎10-16-2022

Geek squad!

I went to in-store bestbuy to returned a monitor - which I bought 1 a year ago with geek squad protection. They told me that they will have it repair in 2 weeks or they will give me a store credit. That was 2 weeks and 2 days ago!!

They did not contact me in regards to its status for that whole 2 weeks! I contacted them yesterday (through online and call) and today (called them 2 times) but all I got is call backs, move from different caller agents and how store (geek squad) is close on Sundays…

Well, I called on Friday afternoon but none of the caller agents said anything about it!! And I was with them for 1 and half hours!!

When will I get a response!! When I forgot about it??

Thanks! No thanks!

Question:

How will I get them or for me to check the status?? Because they are hard to deal with!!

Social Media Specialist
Posts: 62
Registered: ‎05-07-2019

Re: Geek squad!

Hi sungi,

 

Welcome to the Best Buy Forums! We appreciate you reaching out to us here, though I'm concerned to hear you've been having a hard time getting information regarding your repair. I'd be happy to take a look into the situation and see what we can do to help. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.

 

Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
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