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New Member
Posts: 2
Registered: ‎04-23-2021

Geek squad

I will never again go to geek squad again.I brought my touch screen hp g7 to them to repair a software issue when I picked it up it the touch screen was not working. I told the agent and he told me my computer was never a touch screen. I had this laptop for 5 years; how are you going to tell me my computer isnt a touch screen.
Valued Contributor
Posts: 2,442
Registered: ‎02-07-2011

Re: Geek squad

What is the full model number? g7-xxxxx
Posts: 3,060
Topics: 37
Kudos: 97
Solutions: 156
Registered: ‎10-19-2017

Re: Geek squad

Greetings, KMG1!

 

Welcome to the forums!

 

I’m sorry to learn about the situation that arose when you picked up your laptop. Having the Geek Squad Team perform the repair is supposed to make these types of situations simple. This is not the experience I want for you and I’m happy to address your concerns moving forward.

 

First, I am going to need some more information from you. Please, private message me with your full name, phone number, e-mail address, date of purchase, and serial number for your laptop.

 

To send it, simply click on the blue “Private Message” button next to my signature. I appreciate you taking the time to write us about this and I look forward to hearing from you. Let me know if you have any other questions.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-23-2021

Re: Geek squad

its a  HP Notebook 15-af175nr

Best Buy Employee
Posts: 2,401
Registered: ‎01-09-2015

Re: Geek squad

I'm confused, the HP G7 is a completely different seried than the model 15-af175nr.  Could the different models, possibly purchased at different times, be the source of the mixed up details?

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Valued Contributor
Posts: 2,442
Registered: ‎02-07-2011

Re: Geek squad

I agree, ive never seen a g7 with a touch screen. That's a pretty old series. And completely unrelated to a 15-a