04-23-2021 11:14 AM
04-23-2021 01:28 PM
Welcome to the forums!
I’m sorry to learn about the situation that arose when you picked up your laptop. Having the Geek Squad Team perform the repair is supposed to make these types of situations simple. This is not the experience I want for you and I’m happy to address your concerns moving forward.
First, I am going to need some more information from you. Please, private message me with your full name, phone number, e-mail address, date of purchase, and serial number for your laptop.
To send it, simply click on the blue “Private Message” button next to my signature. I appreciate you taking the time to write us about this and I look forward to hearing from you. Let me know if you have any other questions.
04-23-2021 08:53 PM
I'm confused, the HP G7 is a completely different seried than the model 15-af175nr. Could the different models, possibly purchased at different times, be the source of the mixed up details?