Best Buy Repair Support

[loganp19]

I dropped my laptop off on July 10th to have just my hinge on the right side fixed. It is now August 20th and it has no updated at all. Still just says device shipped, which it has been delivered since July 13th. All I need is a hinge repair and I thought Best Buy would be a good place to go since I bought the laptop from them and they were verified to fix it. Boy was I wrong. 🙄 will never do this again. Have called both 800 number and local store with absolutely no help and no one knows when I can expect my laptop back.

[nckhammond]

Hinges come from China, they are laptop model specific.. often times the hinge mount is broken also and they have to replace case parts. shipments from China are taking forever to go thru customs due to covid.
A moderator should reply in a few days and be able to get you an update.

[AndrewB-BBY Social Media Specialist]

Welcome, loganp19,

Thank you for taking the time to visit our community forums. I can certainly understand wanting to get an update on the repair for your status and would be happy to see if I may be able to provide some more details.

I'd like to begin by reviewing your repair order and will need a few more details to do so. Can you please send me a private message with your:

Full name
Email address

Phone number

Service order number

You can send a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.