08-22-2021 12:12 PM
08-22-2021 04:39 PM
Good afternoon, furiousdevil,
Welcome to our forums, and thank you for sharing your experience with us. I know how frustrating it can be to have a repair take longer than expected, so to hear this seems to be the case with your laptop is especially disappointing. While I may not be able to undo the frustration this experience has already caused, I’ll be happy to see what we can do to get this resolved, and get your laptop back to you as soon as possible.
For me to begin my research, I’m hoping you can provide me with a few pieces of additional information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
08-23-2021 08:09 PM
This topic has been moved to its own thread under the board Best Buy Repair Support for further review.
08-24-2021 03:18 PM
Well, I can't access the new forum now. It says I do not have the privileges to do that.
Not to mention the repair update that Geek Squad sent me on the 11 of August was deleted and replaced with this:
It wants me to pay a second time.
I have no clue what is going on.
Sean, I tried to send you a message but the system won't let me.
08-24-2021 03:44 PM
Welcome back, furiousdevil,
It looks like you were able to log into your account successfully, but if you’re still having trouble sending me a private message, you may need to log out of your account here on our Support Forums, clear your browser history or cache, and attempt to log back into your account and send me a private message.
If that still doesn’t work, please let me know.