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New Member
Posts: 4
Registered: ‎08-22-2021

Geek squad repair is so slow

As you can tell by my username, I am pretty that I sent my laptop in about a month ago for a cracked screen and a damaged internal part. I thought it would be pretty simple to fix. Guess not.
Here is what the status thing says:

Tracking Info
08/11/2021
04:00 p.m.
We've requested a part for your repair. Good news - it's in stock.
08/11/2021
04:00 p.m.
We've determined that a part inside of your device needs to be replaced. Call at 1-800-Geek Squad to discuss your device.
08/11/2021
04:00 p.m.
Thank you for approving your repair estimate. We will continue to provide updates throughout the process.
08/11/2021
09:36 a.m.
We need to talk to you before we can proceed with our work. Call at 1-800-Geek Squad to discuss your estimate.
08/05/2021
10:47 a.m.
We've received your repair at our service center. Due to COVID-19, repairs may require more time than usual.





It’s been nearly a month and I still haven’t even gotten an update yet. What’s worse is that when I call Geeksquad about it, the robot tells me “We have opened your repair and are assigning an agent to it”. Apparently the Geeksquad and the Best Buy Track Repair screen do not agree on what is happening. <br><br>I would like to know why it is taking so long. Any information would be very appreciated.
Valued Contributor
Posts: 2,443
Registered: ‎02-07-2011

Re: Geek squad repair is so slow

What is the damaged internal part?
New Member
Posts: 4
Registered: ‎08-22-2021

Re: Geek squad repair is so slow

I have no clue. They won’t or can’t tell me.
Posts: 4,946
Topics: 53
Kudos: 374
Solutions: 300
Registered: ‎11-29-2016

Re: Geek squad repair is so slow

Good afternoon, furiousdevil,

 

Welcome to our forums, and thank you for sharing your experience with us.  I know how frustrating it can be to have a repair take longer than expected, so to hear this seems to be the case with your laptop is especially disappointing.  While I may not be able to undo the frustration this experience has already caused, I’ll be happy to see what we can do to get this resolved, and get your laptop back to you as soon as possible.

 

For me to begin my research, I’m hoping you can provide me with a few pieces of additional information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your Service Order number

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 759
Topics: 41
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Geek squad repair is so slow

This topic has been moved to its own thread under the board Best Buy Repair Support for further review.

New Member
Posts: 4
Registered: ‎08-22-2021

Re: Geek squad repair is so slow

Well, I can't access the new forum now. It says I do not have the privileges to do that.

Not to mention the repair update that Geek Squad sent me on the 11 of August was deleted and replaced with this:

 

  • 08/24/202112:05 p.m.
    We've requested a part for your repair. Good news - it's in stock.
  • 08/24/202112:05 p.m.
    We've determined that a part inside of your device needs to be replaced. Call at 1-800-Geek Squad to discuss your device.
  • 08/24/202112:05 p.m.
    We need to talk to you before we can proceed with our work. Call at 1-800-Geek Squad to discuss your estimate.

It wants me to pay a second time. 

 

I have no clue what is going on.

 

 

Sean, I tried to send you a message but the system won't let me. 

Posts: 4,946
Topics: 53
Kudos: 374
Solutions: 300
Registered: ‎11-29-2016

Re: Geek squad repair is so slow

Welcome back, furiousdevil,

 

It looks like you were able to log into your account successfully, but if you’re still having trouble sending me a private message, you may need to log out of your account here on our Support Forums, clear your browser history or cache, and attempt to log back into your account and send me a private message. 

 

If that still doesn’t work, please let me know.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!