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New Member
Posts: 3
Registered: ‎10-03-2021
Accepted Solution

Geek squad protection plan lie

I bought a geeksquad protection plan for my tv a year ago. The cashier at the time said it covers everything. No hidden fees My tv ended up with a crack in it. I talked to live chat specialist and they said it's covered. I specifically asked twice and was told it was covered. I called to set up an appointment and was denied a repair. I took screenshots of what the agent said. I'm stuck an expensive broken tv now with no help.
Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Geek squad protection plan lie

Not a lie... Protection plans don't cover physical damage (like a cracked screen) on TV's. Which is spelled out both in what you signed to buy the plan, and also the email they send you after you buy it... It covers pretty much everything except physical damage...
New Member
Posts: 3
Registered: ‎10-03-2021

Re: Geek squad protection plan lie

Yes however I have screenshots of geek squad agents stating it is though.
Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Geek squad protection plan lie

Doesn't matter, it also states in the same document that no best buy employee can alter or change the agreement of said document.
New Member
Posts: 3
Registered: ‎10-03-2021

Re: Geek squad protection plan lie

It's a geek squad agent. It's false info they gave me which I called about and now I have someone coming out.