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Posts: 12
Registered: ‎12-01-2014

Geek squad protection for phone that was RMAd?

I have a pixel 7pro I bought from best buy with the 2 year gsp plan. Couple of months ago I had to go through Google to get a rma as my battery wasn't charging. They ended up just giving me a refurbished replacement. Just recently cracked my screen and was wondering how this is gonna work as I just realized the IMEI number isn't what's on my receipt.
Social Media Specialist
Posts: 137
Registered: ‎05-07-2019

Re: Geek squad protection for phone that was RMAd?

Hi Ireyes66,


Thanks for reaching out to us here on the Best Buy Forums. I know it can certainly be frustrating when your phone screen gets cracked, though it certainly helps when you're covered! I'd be happy to take a look into this situation and see what we can do to help. To get started, can you send me a private message that includes your full name, email address, and phone number?


Best Regards,

Caleb|Senior Social Media Specialist | Best Buy® Corporate
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