Best Buy Repair Support

[Whft9600]

I Purchased a new phone a year and a half ago and got the plan for it. Yesterday I went to Best buy to leave my phone for service and was told while it was covered I would have to make an appointment and come back to fill out the paperwork to have it serviced. I explained I wS from out of town and had a dr appointment so couldn't make a return trip that day . I was told sorry nothing they could do I had to have an appointment mind you there was nobody there in line or at the counter and 3 employees standing behind the counter doing nothing. I told them the service wasnt worth paying for and to cancel my plan. we cant do that you have to call to cancel. I then asked for the number and I called and canceled my plan. I paid almost 2 yrs on that plan and couldn't get service. My wife has a plan through Verizon. she walked into the store told them her problem and another phone is on the way. Your Geek plan service sucks.

[Deysha-BBY Social Media Specialist]

Hello, Whft9600,

Welcome to the forums!

I appreciate you taking the time to join, and write us regarding your experience. Having a Geek Squad Protection Plan is meant to make these situations easier. Generally, customers must schedule a reservation for service. However, I would be reaching out to someone as well if this happened to me. Although, I am saddened to learn you have cancelled your services, I thank you for sharing your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes. I apologize for any inconvenience this may have caused. Thanks again for reaching out to us. Let me know if you need any further assistance, or have any questions.

Sincerely,