01-21-2019 04:04 PM
01-22-2019 05:11 PM
Welcome to the Best Buy Community forums. Thanks very much for reaching out about the poor experience you had with your recent phone repair.
We do offer repairs on select Samsung Galaxy phones in certain stores. You can see the list of stores here. In situations where we don’t have a local repair location, or where a phone cannot be repaired, the phone will instead be replaced by mail, with an associated service fee, as with most service plans.
You should have been informed of this service fee at the time of your purchase, and it is listen in the Terms & Conditions of that plan, which you received, as well.
If you no longer want the Geek Squad Protection plan, you can head on in to your local Best Buy to cancel it for a pro-rated refund. You can also call us at (800) GEEKSQUAD or (800) 433-5778 to discuss cancellation over the phone as well.
01-22-2019 09:27 PM
01-23-2019 08:55 AM
Hello again Huskydog24,
Thanks very much for your feedback on this. We absolutely want to be clear about the coverage on our Geek Squad Protection Plans when selling them, so I’ll be sure to reach out to the Augusta store to follow up on this, and make sure that they are giving our customers a full picture of the coverage they are receiving.
I hope that you’ll consider shopping with us again in the future. I’m confident that we’ll provide you with great service if you do.