Best Buy Repair Support

[bernieusa]

Geek Squad again messed up!

I brought my computer in for the 5th time to try to get it fixed.

When I got it back on Sunday, the agent gave it back to me without turning it on and verifying that the computer was working. On Monday, when I turned my computer on, I discovered that all my data was erased and I could not even get onto the Internet. I called the store and the female agent (who told me that she was the Manager) informed me that I refused to have my data backed up. Then she advised me to call the Geek Squad to get my problem fixed. I told her that the Internet was not detected by the computer and she answered that even without internet the Geek Squad agent could remotely access my computer...…?????

For your information, the agent who received my computer when I took it in for repairs, never asked me about backing up my data.  And I was told that he wrote  that I did not want the back up. Before I left the store, I went through  the comments he wrote and never saw that remark. I was only given one page.

Please note that I had already been in tp the Geek Squad 4 times before (for the same issue) and  I would have asked for my data to be backed up at the store if I were asked. Only on my first trip was I was asked about backing up data, and as a result bought an external drive.

I am quite upset with the whole situation because of the lack of professionalism and the lack of knowledge.

I pay Geek Squad every month for support.  When I picked up the computer, the anti virus software was not even installed back; therefore I do not have a anti virus software running.

I was told that the operating system has been changed but my computer is still extremely slow.

I am a Photographer. I have a solo show in few weeks and I have lost a lot of data, To prepare that show is going to be excruciating painful and will take an incredible amount of time since I had so much in my computer and everything has been erased.

Could you please look into this matter. My repairs were not done in a professional way and as a result I lost a lot of my data (private and professional).

Looking forward to hearing from you soon.

[Faith-BBY Senior Social Media Specialist]

Hello @bernieusa, 

I wanted to drop you a note here to let you know that I have followed up with you via private message. You should be able to see that private message by selecting the orange envelope toward the top of your screen. 

Kindest regards, 

[bernieusa]

Hi,
I just to let you now that I called the store on Monday. I talked to Donovan and I was put on hold for 10 minutes and then I was informed that Jeffrey was busy. I left my name and phone number and the reason of the call for him to call me back. He never did. Tuesday and Wednesday I called again the store but Geoffrey was not off. I left a message on Tuesday and the agent told me that she will email him.
My feeling is that Jeffrey doesn't want to take care of my case. I am not very happy about it .I should not have to call him especially since you talked to him. A professional attitude would be to get in touch with me and not the opposite!
Looking forward to by hearing from you.
Best Regards,
M

[Sam-BBY Retired: Social Media Specialist]

Hello Marie,

Welcome back to our community.  Faith isn’t available at the moment, but I’ll be happy to jump in and offer my assistance here.

I’m sorry to hear you’ve encountered such troubles getting ahold of the management team at your local Best Buy store to discuss your concerns.  I’ve reviewed your recent messages and would like to confer with you in more detail about your case.  Because we respect your privacy, I’ll be sending you a private message in a moment, which you can read by signing into the forum and selecting the orange envelope at the top of the page.

Speak to you soon,