07-09-2018 05:35 PM
07-17-2018 12:33 PM
If I paid the amount you were speaking about and also continued to pay in 4 times the amount of the original purchase, I’d be frustrated also. To be honest, being a former Geek Squad Agent myself, I’m shocked to hear about this and you bet I want to get to the bottom of this. Thank you for bringing this to our attention, here on the Best Buy forums!
With that said, I was unable to locate any purchase history, active plans, or any cases that were opened up on your behalf, using the email provided at registration. I’ll need to see the plans and purchases you’re speaking about to better understand the situation at hand. The information that would get me started on the right track would be your full name, phone number, email address, Geek Squad plan number, customer service pins or order numbers for the original receipts.
This information would be more than enough to see if there are any options available to better assist you. I’m hoping to hear back from you soon! Click the blue button in my signature line below to send your private message to me!
|JJ|Social Media Specialist | Best Buy® Corporate|
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