Best Buy Repair Support

[Cynth64]

Hi, I have a serious question about the Geek squad “GSP Plan” for a large expensive tv purchased from Best Buy on 01/02/2016. I need to renew the plan again tonight but cannot seem to get a straight answer on the subject of my coverage after spending the day researching & talking to both Best Buy & Geek Squad! I’m trying to see if it’s worth renewing for the fourth year. My plan “does not” have an “R” for replace, after GSP on my receipt as it is my understanding when I read the explanation in writing of this plan. Yet, I have two conflicting answers when I approach Best Buy & Geek Squad, I am unsure what the deal is. If anyone can Please clarify this for me I would be grateful. Thanks

[Andrew_UN Best Buy Employee]

What's the conflicting information you're getting and the info in writing is that the terms and conditions ?

[Cynth64]

I wanted to know if I buy the extended fourth year of my 2Yr GSP plan, that if I have anything that happens with my coverage that they cannot fix I will get credit for the $1754. The cost of the tv or a replacement of equal value. I’m told Yes & No depends who I’m talking to!

[Andrew_UN Best Buy Employee · Accepted solution]

Thanks for clarifying. If I may ask, today or then how much would you sell that tv for? Am sure not 1754. So if at some point your plan gets fulfilled the current market value will apply. I would still encourage you to take advantage of the renewal offer since take an example if your tv breaks without one, then you start all over paying for everything.

All the best!

[Andrew_UN Best Buy Employee · Accepted solution]

Just to add, you can read the terms and conditions here, section 12.

https://www.bestbuy.com/usw/termsconditions/anonymous