02-04-2019 06:16 PM
02-05-2019 06:05 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry to hear that you are having issues getting your camera repaired. All of our social media specialists are Best Buy Corporate employees, so I’ll be happy to see if I can help out.
Under the Terms & Conditions of a Geek Squad Protection Plan, we would not be able to exchange a camera past our normal return period noted in our Return & Exchange Promise, which is 15 days for most customers.
That said, we should be able to perform a repair on that camera a for you. Please send me a private message by using the link in my signature below this post. We’ll need your name, email address, phone number, and any service order number you may have.
I can then check into this and see if I can get you an update.
02-05-2019 06:35 PM