Best Buy Repair Support

[guenanead]

Oh, today was one of the worst days i had in my life. I felt so bad.. i never felt like that before.
So what happened is:
A week ago, I took my I Roomba to be fixed . Everything went well.
So this morning, I received a text message from bestbuy saying "Best Buy: We need to talk to you before continuing your service repair. Call (985) 639-2239. Enter # then 2711 when prompted, to talk to an in-store agent."
So i did.
The agent responded to my call . I told him that i got a message from bestbuy asking me to call....so could you please help me.
The agent asked for my name...and everything. A few seconds later, he asked me if he could put me in hold for a minute...i said ok....
The guy did put the phone down without putting me in hold.
So i was hearing him talking with his colleague.. saying this costume is saying that he got a message from us.... the colleague said i never heard customer receive text.....
The agent who was helping me said.....ohh, he is Liar ( taking about me). he is just a lying. Like one of them.....i don't knowwhathe meant .We never send text messages...
I was SO Mad.... i never had someone calling me that.
So when he he came back to talk to me...i told him that I'm not a liar and I'm coming to the store...
I went to the store.... his manager was there i told her what happened. She apologized...... but she didn't call him to apologize....in my opinion, he is supposed to apologize...
Anyway.... I can't explain to you how i felt....i really was so obsessed.

[JEzra-BBY]

Hello, 

I hope you are having a great day! Thank you for taking the time to reach out to us here on our Forums. We always strive to provide the best customer service possible and I'm sorry to hear that your experience wasn't the most pleasant. I have always had good service with Geek Squad so I can understand how you might be feeling. I'd like to look into this matter for you and see if I can find can assist in any way. If you please, send me a private message with your full name, phone number, and email. To send me a private message simply click on the message button in my signature.  

Thanks,