01-21-2019 12:51 PM
I purchased a Lenovo desktop PC in January 2018, accompanied by a 24/7 Geek Squad plan. In the beginning of December 2018, my PC froze, shutting down, etc. My computer was with the Geek Squad for 5 days, and within 24 hours of taking is home, we had the same issue. I returned the PC for another 5 days; however, the issue was never resolved. We then, spoke with Geek Squad via telephone, and the tech remotely accessed our PC, with the issue happening while we spoke for over 1 hour. They basically threw their hands in the air, telling me they could not resolve the issue on my PC, which I purchased less than a year ago. I researched the product and found a warranty provider within 20 miles of my home, where I then paid over $200 to resolve the issue. I am unsure how my annual Geek Squad protection was beneficial and feel I should be compensated for the funds I paid to the company that finally resolved the issued. Any assistance would be helpful.
01-21-2019 03:28 PM
Hello, Laurie, and welcome to our online community!
Thank you for taking the time to explain your recent experience with our Geek Squad services in regards to your PC issue. Purchasing Geek Squad Protection is always a smart option, and I can understand looking into why your PC could not be fixed, pushing you to resolve this for an additional fee elsewhere.
In order to look into this further, please send me a Private Message including your full name, email, and phone number so I can pull up your account. You can do this by selecting the blue option to the right of my new below.