07-26-2022 03:17 PM
I have a Sony x900 55-inch smart TV. I often plug in a USB device and watch movies on the built-in media player. Recently the media player has been freezing up and causing the TV to restart. My first geek squad appointment was on 6/27/2022. The tech came out, said he couldn't wait around for the problem to be replicated, and left in less than 8 minutes taking the motherboard that was mailed to me with him. I called Best Buy and they scheduled another tech who came on 7/7/2022. This guy at least attempted to solve the problem, however, his remedies were only temporary. The third appointment was with the same tech who came the first time. This time he stayed less than 5 minutes once again taking the motherboard with him. The only thing he did was point a device at the TV and said he wasn't getting a negative reading. Three wasted days I sat around waiting for these techs and no remedy. My television is getting worse and there is less time between each shutdown. Why did I buy geek squad protection for this shotty service? Next time I'll buy the extended manufacturer's warranty.
07-26-2022 03:36 PM
Welcome to our Best Buy Support forums. I can understand not being able to get your TV repaired after three visits, wouldn't be the ideal experience. It can be difficult when an issue is intermittent, but I'd be happy to look into this with you to determine what options there may be to get this resolved for you.
To start, can you please send me a private message with your full name, phone number, and email address? To send the message, you can use the button in my signature below.