05-20-2019 06:04 PM
I just wanted to Let Best Buy know about a geek Squad employee. His name is Logan and works in the Orange, California Store on Chapman. He is a keeper, Wifes phone would not go on tried everything phone was less than 2 years old. Talked to the person in cell phones and they worked up pricing for a new phone which was helpfull Let hher know I was going to see if the geek squad could take a look at it. Logan took a look at the phone and in less that a minute he had reset the phone and it would now turn on. He showed us how he did it. He shut the phone off and turned it on again to make sure everything was OK. I asked him how much I owed Best Buy and he said just the smile! I hope this will get posted some where for him to see and I also hope you give him Employee of the Month Award. This kind of service is what keeps people coming back to Best Buy. GREAT JOB LOGAN!!
05-20-2019 06:23 PM
Welcome to our forums, and thanks for sharing your feedback with us! From what you’ve described, it sounds like Logan is definitely a keeper, and we’re lucky to have him on our team. It’s great to hear he was able to help get your wife’s phone up and running again!
Going forward, I’ll be sending your post to the leadership at our Orange, CA store to make sure they’re aware of the great service Logan is providing out there, so he can get the recognition it sounds like he deserves.
I really appreciate you taking the time to share your experience with us, and if you ever have any other feedback you’d like to share in the future, please don’t hesitate to visit our Support Forums again.