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New Member
Posts: 5
Registered: ‎10-13-2011

Geek Squad warranty laptop repair taking a long time.

I understand that this maybe a COVID issue as they said repairstake longer now, and I have never waited this long.  After wating almost 2 weeks just to get an appointment to drop off my laptop (first flag) I was finally able to on 9/9/21 (thursday).  Everything seemed go great at first, It was shipped, received, part was determined to need replacing and the part was in stock.  On 9/16/21 it was put in queue  to be assgined to an agent.  All of this happen in 1 week and I thought for sure I would get it back by the estimated date of 9/27, but no.  It is now 10/5/21 a week after the estimated time and still no new update. Since the part needed was in stock I have to assume that isnt the issue, just maybe backed up at the repair center?  It has been almost 3 weeks since it was put in the queue and no update, again I understand if this is  covid/staffing issue, but is getting some kind of update, even to just saying it is taking longer than expected too much to ask?  

Posts: 6,527
Topics: 226
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Registered: ‎08-21-2017

Re: Geek Squad warranty laptop repair taking a long time.

Welcome, Tweedie825,

 

Thank you for taking the time to visit our community forums and letting us know about this repair. As a student, I know that a single day without my computer has a major impact and I can understand wanting to know exactly what's going on with this repair. I appreciate you letting us know about this delay and would be glad to see if I can help provide an update.

 

While we do our best to provide accurate estimates, some repairs may take longer than expected if additional parts are needed to complete this. Have you been able to get an update since making this post? If not, please let me know. I can certainly take a look at this here on my end.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-13-2011

Re: Geek Squad warranty laptop repair taking a long time.

Still no update since 9/16/21 when it said it was put in queue for an agent to repair.
Posts: 6,527
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Geek Squad warranty laptop repair taking a long time.

Hi there, Tweedie825,

 

I appreciate you taking the time to follow up with me. I'd be glad to take a closer look into this repair to see if I can provide some more details on it's current status.

 

I will need some more information in order to do so. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Service order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-13-2011

Re: Geek Squad warranty laptop repair taking a long time.

Right after I replied today an agent called me with an update, thanks for your quick help but for the time being I am all set.
Posts: 6,527
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Geek Squad warranty laptop repair taking a long time.

I'm glad to hear that, Tweedie825!

 

Please let me know if I can be of any assistance moving forward!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!