06-27-2018 03:12 PM
06-27-2018 04:11 PM
06-27-2018 06:52 PM
06-29-2018 01:37 PM
Welcome to the Best Buy forum! I remember what it was like being a college student barely getting by with ramen noodles and cheap coffee so I can totally see where you’re coming from with concerns about diagnostic for your computer. As @poprex911, mentioned, liquid damage can do a number on a laptop, so if it’s mentioned, it should be something an Agent considers before making recommendations.
With that in mind, did you end up speaking to a manager at the store you received service? If so, please let me know how that went. Otherwise, I would be happy to reach out to the store on your behalf. For me to do that, I will need some additional information including the store you went to, your full name, phone number, email address, and, if possible, the repair order number. That information can be sent securely by selecting the blue “private message” button in my signature. I look forward to hearing back from you!