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New Member
Posts: 5
Registered: ‎08-06-2018
Accepted Solution

Geek Squad stole my money

I purchased a new laptop with 3 years of geek squad support in December of 2017. In April I called geek squad to help me install a software update that wouldn't install. Instead the tech told me my computer had been hacked and it would cost $300 to fix it. I paid and he removed a lot of virus software I had already bought and then installed a 3-year, 3 machine licensed webroot software that I had already purchased when I bought my computer in December.

 

There was no hack on my computer, this whole thing was a scam. Geek Squad is a scam. The tech never did anything to help me with my update. All he did was steal my money. I want my money back! Everywhere you look on the web geek squad is listed as a fraud and a scam. Why is best buy associated with them?

 

If I don't get my money back I will file complaints with the state attorneys fraud office and with the FTC.

New Member
Posts: 5
Registered: ‎08-06-2018

Re: Geek Squad stole my money

[ Edited ]

This is the person who received the money stolen from me: 

 

Geeksquads

{removed per forum guidelines}

 

The tech was a male and a foreigner - Indian or Pakistani. This is a Geek Squad ripoff scam. I want my money back.

Regular Contributor
Posts: 916
Registered: ‎02-07-2011

Re: Geek Squad stole my money

What exact phone number did you call? It doesn't sound like the actual geek squad
New Member
Posts: 5
Registered: ‎08-06-2018

Re: Geek Squad stole my money

800.275.0225

 

Regular Contributor
Posts: 916
Registered: ‎02-07-2011

Re: Geek Squad stole my money

That NOT best buys geek squad number. Geek squad is 800-433-5778. You called a number that literally is a Scam and is not connected to Best Buy in any way.
Best Buy Employee
Posts: 996
Registered: ‎01-09-2015

Re: Geek Squad stole my money

Nckhammond is exactly right, this person was not operating on behalf off or in any capacity for Best Buy/Geek Squad. This was a scam. A quick search of that phone number leads to lots of people who were also taken advantage of.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎08-06-2018

Re: Geek Squad stole my money

This issue isn't solved. I am waiting on information form my phone company so I can verify the 800 number I called and I may not have it until next week because they won't email it to me.

 

When I have it, I will post again.

New Member
Posts: 5
Registered: ‎08-06-2018

Re: Geek Squad stole my money

I now have the phone records for my call. I called 800-230-8413 it is answered as Geek Squad Support. Is that a real Geek Squad number?

Best Buy Employee
Posts: 996
Registered: ‎01-09-2015

Re: Geek Squad stole my money

This is listed online as a scam line pretending to be Geek Squad. While I cannot link you to the 3rd party sites here, googling the number takes you to several links with people who have also been scammed by the perpetrators at that number.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: Geek Squad stole my money

Just for clarification pfoote, the geek squad number is 1-800-433-5778. Any other number that comes up is not them.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.