02-05-2019 03:44 PM
02-05-2019 05:00 PM
Having an Agent not show up to a scheduled repair appointment after you had confirmed it is not the experience we want for any of our customers. I am so sorry to hear that you experienced this. We do appreciate your feedback here. If we can be of any help with rescheduling, please do let us know via a private message.
To send me a private message, simply select the blue box that says Private Message to the right of my signature.
If you would like to provide us with an idea that could help our company grow, we do also invite you to participate in our IdeaX program. Click here to be redirected to our IdeaX page.
02-05-2019 05:27 PM
02-05-2019 05:35 PM
While we would not be able to provide internal documents like a process flow chat, I'd still be more than happy to assist with rescheduling your appointment if needed.
The box to send me a private message is next to my signature. So, it is to the right of where you see " Faith|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!"
All the best,