11-16-2021 11:41 PM - last edited on 11-17-2021 08:08 AM by Sarah-BBY
11-17-2021 05:53 PM
Welcome to our Best Buy Support forums! I know I rely on my computer a lot, so I can understand having yours in for service for so long is not ideal. While I wish you were joining us under better circumstances, I'd be happy to look into this with you to find out what is happening with your repair.
I know getting multiple answers as far as where your computer is and the status of the repair shouldn't be happening, and I can appreciate you wanting to get some answers on this. Can you please send me a private message with your full name, phone number, and your email address? With this, I should be able to review the service order and contact the service center to learn more about what's happening. To send me the message, you can simply use the button in my signature below.