02-19-2021 07:54 AM
I had been scheduled for a Geek Squad home visit for more than a week. Got several emails reminding me of my appointment which was scheduled for 7 am to 1 pm. After waiting all day, nobody had shown up or contacted me by that afternoon. I finally called Geek Squad, was on hold for 20 minutes, and talked to a real nice lady who couldn't give me any answers but she gave me the phone number to my local Best Buy where the technician would be working from. I called the Best Buy, was on hold 20 more minutes, and then spoke to a lady whoput me on hold and tried to contact the technician. After being on hold a while she finally came back and said she was unable to contact him and transferred my call to the "installation team." I talked to a third person who again attempted to contact the agent, and she got no response. She told me she would keep trying and would call me back in 30 minutes. Needless to say, she never called. I am furious that I waited at home all day and nobody even had the courtesy to call and let me know they weren't going to be here. And this is after I paid a fortune for "total tech support." Needless to say, I am not a happy camper! Is this any way to run a business? If I was a no call, no show at work I'd be fired. I understand things happen, but a simple phone call to let me know would have gone a long way. And I wasted an hour on the phone trying to find out if this guy was going to show up, spoke to 3 people, and nobody could help me. I give Geek Squad an F!
02-19-2021 02:46 PM
Good afternoon, ChuggaLugg,
Welcome to our community forums and thank you for taking the time to let us know about your recent experience with this Geek Squad appointment. I know it's not easy to set time aside to wait for an appointment and can understand how helpful a phone call to make you aware of this would be.
If you'd like, I would be glad to see what options I may have to assist you at this time. What was this appointment for? I'd also like to review any notes that may have been left for this appointment and will need some additional details to do so.
Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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