08-04-2021 02:35 PM
Solved! Go to Solution.
08-04-2021 02:45 PM - edited 08-04-2021 03:09 PM
Good afternoon, MaxRosier,
Welcome to our community forums. I appreciate you taking the time to provide your feedback about this computer repair. As someone who relies on a computer, I know that even a single day without a working computer can have a significant impact on your life.
While we can generally provide assistance with software issues at our store locations, physical damage is generally repaired at our centralized Geek Squad City service center. This location as the expert Agents as well as access to the parts needed for a wide variety of different repairs.
Please don't hesitate to let us know if you have any questions regarding this repair moving forward. Both the Agents at your local store and the moderators here at on our forums will be happy to help as much as possible.
08-04-2021 02:57 PM
08-04-2021 03:11 PM
Hi there, MaxRosier,
While we do out best to complete repairs as quickly as possible we are experiencing delays in receiving replacements parts from vendors and manufacturers. This can cause a longer than usual time frame in finishing a repair and sending a device back.
08-06-2021 12:51 PM