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Posts: 1
Registered: ‎10-27-2017

Geek Squad in Santa Rosa CA lie

It's the same problem as before, I am not happy I was lied saying it was fixed and it had two anti virus on it and register errors that was causing it.

I know this a lie because before even contacting phone support to get online remote support, i did a fresh install of windows and there was nothing on it, Also remote support checked and fixed what register errors they found and removed two viruses, then when it was still doing it made me a appointment to bring it in and said they believed it was either the video card or the memory.

Then after I bought in 10 days later I went to pick it up because I was told it was ready then had to wait an hour and half because it wasn't.

Then some came out and told it it was was doing what I said it did when they were running Fortnite on epic and I told  them it did it with all games and and vr, then he tried to say it weren't VR ready even though thee sticker right on it says Oculus ready.

He then go back and about ten minutes later comes back and says it running Fortnite on epic setting fine, I get it and hook it up and my newphew is playing fortnite and once again it gets blacklines, freezes up and restarts  just like it did before i bought it in.

I get a feeling nothing was done and I was lied to.

I don't have time to waste to keep bring it back, i didn't pay for an warranty just to not have it honored, I also do like being lied to and the next time i bring it home and see my nephew disappointed because it's doing the same thing not 0nly will I be contact best buy corporate and I will be contacting the Better Business Bureau

Posts: 3,012
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Registered: ‎04-18-2017

Re: Geek Squad in Santa Rosa CA lie

Hello MichaelBergeron-


Feeling lied to is not a what we want any of our customers to endure, and I’m grateful you stopped by to provide us with your feedback on your most recent diagnosis.  If the original problem was persisting after remote and in-store servicing, it would be understandable to reach out to the Best Buy forums for help! 


Using the email that was provided at the time of registration, I’m happy to see later that day from your initial post, your computer was sent out to our service center.  Please allow our service team to take a closer look into the black lines you’re experiencing, and feel free to write back if you have any questions in the meantime.


Your patience is all we can ask for until they have a chance to work on your computer! 



JJ|Social Media Specialist | Best Buy® Corporate
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