12-22-2020 04:24 PM
Welcome to our forums. Be it a laptop, TV, major appliance, or any other piece of technology, we hope our Geek Squad is able to resolve any issues our customers are having with their devices, so I’m sorry to hear your experience with your laptop service has not resolved the issues you’ve been having.
If you haven’t done so yet, I’d recommend scheduling a new service for your laptop, to utilize the 30-day workmanship guarantee offered on all Geek Squad repairs, and I’m optimistic they’ll be able to offer any additional assistance you might need. To schedule a service, you’re welcome to follow this link, or speak to our Geek Squad directly at 1-800-433-5778.
All the best,