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Posts: 1
Registered: ‎07-09-2018

Geek Squad appliance repair complaint


  I have been trying for the last week to get someone in to repair my GSP covered refrigerator for a no cool issue. I have been told on 4 different occasions that someone would contact me within 24-48 hours and I get ZERO response. I call back and wait 20 minutes on hold so I can repeat the information all over again just to be told the same thing over and over again. At what point can I contact an outside repair service and have Best Buy billed for it? I am also getting to the point that I may get a truck and bring the unit back to the store and have them take care of the problem. The current state of Best Buy's warranty repair service is a disgrace and I for one will not be buying any major appliances or any other electronic device from them ever again. I sincerely hope someone on this forum can help me with an avenue to communicate my dissatisfaction as the stores don't care once the product has been sold and delivered.


Thank you.

Posts: 2,478
Topics: 17
Kudos: 232
Solutions: 129
Registered: ‎11-29-2016

Re: Geek Squad appliance repair complaint

Good morning WalterSnow,


Welcome to our forums, albeit under such unfortunate circumstances.  My apologies for the delay in our reply to your post, as we're seeing a bit of a backlog on our Support Forums at the moment.  While it sounds like you've been waiting longer for your repair issues to be resolved, I truly appreciate your patience with us, and I'll be happy to offer you any additional assistance you may need.


Typically, scheduling a service with our friends at Geek Squad should be a straightforward process, so I'm disappointed to hear your experience thus far has been quite the opposite.  With that said, I'd like to see what we can do to get your service completed, and in order to do so, I'll need to gather a few pieces of additional information from you.


In order to begin this process, I'll ask you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your zip code


This should be enough information for me to locate your GSP, as well as connect with the appropriate leadership within your area, and hopefully get this service scheduled for you.  To send me this information privately, you'll want to use the blue "Private Message" button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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