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Posts: 1
Registered: ‎11-24-2018

Geek Squad and repair

I have a question. I live in Wilson, North Carolina and I'm thinking of sending my computer to your shop (maybe). But here's my question: how much will you cost to fix possible hardware problems in my computer (it's a Dell Inspiron 24 Model 3455, the warranty having been expired for over a year now; as far as I'm concerned, my computer issues might be either my power supply or the CD/DVD ROM optical disk drive) and how long will it be in repairs before I can get it back? The last thing I wanna do is send my computer to get fixed and let it stay in the shop for 2-3 weeks. Thanks in advance.

Valued Contributor
Posts: 1,514
Registered: ‎02-07-2011

Re: Geek Squad and repair

According to their Web site you pay a flat rate of 85$ they send it out for repair and then you pay for the parts, I'm guessing at least a couple weeks.
Posts: 3,977
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Registered: ‎11-29-2016

Re: Geek Squad and repair

[ Edited ]

Good afternoon, Badman125,


Thank you for taking the time to connect with us through our Support Forums.  My apologies for the delay in our reply to your post, as we’ve become a bit backlogged during this busy holiday season, and it’s taking us a bit longer to reply to our customers than we’d normally like.  With that said, I appreciate your patience, and I’ll be happy to offer any assistance I can.


As nckhammond has mentioned, the cost to repair your computer, as well as the time it will take to complete the repairs, can vary, depending on the work that will need to be done, and the parts needed to complete the service required.  If you have any other questions about what costs you may need to cover, this link should provide additonal insight.


I realize you’ve originally posted to our Support Forums a few weeks ago, but if you’re still in need of service, I would recommend connecting with the Geek Squad at your local Best Buy store, or contacting them by phone at 1-800-433-5778, so they might discuss your repair options further.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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