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Posts: 4
Registered: ‎03-07-2019

Geek Squad Warranty & Serial Number & Repair question?

Hi, Everyone.

 

Not familiar with geek squad warranties. We purchased a new netgear cm700 router recently and purchased the 2yr extended warranty.

 

I purchased online and had shipped. My online best buy account says the plan is activated.

 

I was wondering a few things, becuase I've heard conflicting information.

 

1. When they activated the service plan, did they also register the serial number and mac?

2. How does it work if something goes wrong with it? Since its under $100 for the item, do they simply give youa credit for the purchase price, or send it out?

 

Thank You.

 

 

 

 

Posts: 312
Topics: 13
Kudos: 69
Solutions: 23
Registered: ‎07-23-2018

Re: Geek Squad Warranty & Serial Number & Repair question?

Hi, Steeve725! 

 

Welcome to our forums! I always love when we have new members. I would love to clarify both of your questions in regards to our Geek Squad Protection. 

 

1. Some of our Geek Squad Protection Plans, or products, that we sell do have the serial number (or other identifying information scanned) at the time of purchase. 

 

2. If something goes wrong with your router, please bring it into any Best Buy location at your convenience. The exact repair and replacement options can vary. For all the details on that, I would encourage you to check out the Terms and Conditions for your specific plan. 

 

If you have any additional questions, please don't hesitate to let us know! 

Austin|Social Media Specialist | Best Buy® Corporate
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